Return & Refund Policy

CANCELLATION AND RETURNS POLICY 

We hope you are entirely satisfied with your products however in the unlikely event you would like to return / cancel any products:

(a) You can notify us by email to info@pet-suppliesuk.com, before we have dispatched the goods to you

or

(b) Where goods have already been dispatched to you, by returning the goods to us in accordance with the statement below.

Returns – No Longer Required/Incorrect Fit

Return requests must be made to us in writing within 7 days of receiving your items. You must email info@pet-suppliesuk.com It is your responsibility to ensure these arrive back to us so we advise you send these via a tracked delivery service. All goods must be returned to us in a resale-able condition, items must not have been opened or tested and must have all labels still attached and not tampered with. Once your items have reached us, we will check your items within 5 working days and issue a refund if the above has been adhered to. Please also note we charge a restocking fee of 10% of the total cost for items purchased, with a minimum fee of £5. Postage charges on the original outgoing order will not be refunded, nor will we cover the postage costs of items returned to us.

Returns – Damaged/Faulty Item

Here at Pet-suppliesUK we hand check every item in every order that leaves our premises. However, in the unlikely event that you receive a damaged or faulty item, you must notify us within 24 hours of receiving (signing for) the goods. You must notify us in writing at info@pet-suppliesuk.com including photographs of the damaged/faulty item. 

Upon receipt of the goods, we will check your returns and if everything is satisfactory, we will process your refund within 30 days.

The right to cancel your order, or return the goods to us as referred to in the above statement will not apply under distance selling regulations in the following circumstances: –

(a) We have ordered the item in especially for you.

(b) We have started work on an item, or service that is being personalised, or of a bespoke nature.

(c) Business to business contracts.

The provisions of this clause do not affect your statutory rights.