Shipping Details

Domestic Shipping Policy

Shipment processing time

All non-personalised orders are processed within 2 to 3 business days

All personalised orders are processed within 3 to 5 business days

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping rates and delivery estimates 

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment 
 Standard 3-5 business days £4.99


Shipment to P.O. boxes or APO/FPO addresses

Pet-Supplies Uk ships to addresses within the United Kingdom only

Shipment confirmation and order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, duties, and taxes

Pet-Supplies Uk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)


Pet-Supplies Uk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim. 

International Shipping Policy 

We currently do not ship outside the UK.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

For more information, email support