Domestic Shipping Policy
Shipment processing time
All non personalised orders are processed within 2 to 3 business days
All personalised orders are processed within 3 to 5 business days
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment|
|Standard||3-5 business days||£4.75|
Shipment to P.O. boxes or APO/FPO addresses
Pet-Suppliesuk ships to addresses within the United Kingdom only
Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, duties, and taxes
Pet-Suppliesuk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Pet-Suppliesuk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the UK.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
For more information, email support email@example.com