- UNRIVALLED CONSTRUCTION: Endow your lovely dogs and cats a comfy place to lay their head on Bedsure 10cm high chunky dog bed - Cushioned design filled with plumped microfiber creates a warm, peaceful place for a well-deserved rest - Platform shape concentrating all pets’ shedding into one location helps to collect hair fur and clean the dirty stains.
- THOUGHTFUL DESIGN: Designed for comfort, Bedsure one-piece dog mattress is ideal for most dog and cat breeds of any ages - Filled with premium microfiber in separate chambers and ultra soft reversible design, this pet bedding creates the ultimate place for your pet to rest and relax - Bed dots are neatly stitched to resist deform.
- HIGH QUALITY FABRIC: 100% Oxford fabric dog bed is machine washable for easy care and will keep the bed squeaky clean - Designed to resist water like dog sweat or urine and won’t stink up your room for all season use - Heavy-duty dog mats suit all dog breeds of any ages - Durable scratch resistant surface leaves your naught buddy play at ease.
- VERSATILE USAGE SCENARIOS: Like anyone else, dogs also need their own space where they can curl up and rest - Perfect for dogs, cats, rabbits or other animals and a simple rectangle shape can be used in crates, carriers, pet houses, elevated dog bed or dog bed trampoline - Our dog mat will become the most welcome place for your kids and puppies to romp.
- CARE INSTRUCTIONS: Machine wash separately on a gentle cycle in cold water. Tumble dry with low heat.
All our staff are committed to promoting the visions and values of our organisation and to delivering the high standards contained in this policy.
A customer is anyone who encounters Pet-SuppliesUK and includes: current and potential customers, sponsors and business supporters, the media, suppliers, contractors and members of staff.
Our key customer service objectives:
- To ensure that all public contact with Pet-SuppliesUK is met with the highest standards.
- To provide clear and efficient lines of communications to all.
- To provide our services in a reliable, caring and trustworthy manner.
- To be active in the promotion of customer feedback, listen and respond accordingly and monitor standards.
- To provide suitable and adequate staff training.
- To exceed customers’ expectations and encourage repeat bookings.
- To set an example with excellent customer care.
If you wish to contact Pet-SuppliesUK regarding any matters about the service the company provides please contact, in the first instance, your local branch; either in writing, by phone, or email. Contact information is available on our website. Alternatively, feedback can be left on the online form.
Pet-SuppliesUK consults its customers through feedback questionnaires. We will monitor our standards of service through evaluation of customer comments, complaints and surveys.
Pet-SuppliesUK communicates within focus groups representing different groups of users. They are invited to discuss all aspects of the company and any implemented changes and improvements made to our customer care procedures.<
Whilst we take great care to ensure that we provide all our services efficiently, courteously and to a high standard, we accept that complaints may be made. A complaint is a valid expression of dissatisfaction and however it is made, by email, letter, telephone or verbally, we will investigate and use it to improve our standards of service.
If at any time you are not happy with the levels of service you receive, please contact your local branch manager who will try their best to resolve your complaint straight away.
You can register your complaint in person, by telephoning your branch manager or by email. We will acknowledge all written complaints within 5 days of receiving the email, at which point your complaint will be investigated. If you are not satisfied with the way in which your complaint has been dealt with, please contact email@example.com
Any action taken that will affect members of staff as a result of a customer complaint will be conveyed to all concerned before a response is given to the customer.
Equal Opportunities Policy
We are committed to equality of opportunity for all; irrespective of their age, gender, class, marital status, nationality, ethnic origin, disability, religious belief or sexual orientation. We aim to create a working environment which values and respects the variety of life styles within our local communities.
We will strive to ensure that no employee, customer, or any other person connected to the work of Pet-SuppliesUK, experiences unlawful or unfair discrimination or harassment. We are committed to equality of opportunity in which individuals are selected for employment and treated based on their relevant merits.
Website User Policy
Please read our Website User Policy
Please read our Shipping Details Policy
Return & Refund Policy
Please read our Return & Refund Policy